PRIVACY POLICY

  • At HYDRAGEARS, the security of our customer’s data is very important. Any personal data you provide to us will be stored securely and confidentially. It will be processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect from you when you interact with us and how we use the data.
  • We take strict technical and organisational measures to protect against unauthorised or unlawful use of your personal data, including encrypting the data to applicable industry standards.
  • Where you have set a password to enable you to access parts of our site, you are responsible for keeping this password confidential. Please do not share your password.
  • Any changes we make to this policy will be reflected on this page and notified to you by email, where appropriate.

 

  1. YOUR CONSENT

By providing your personal data to us, you have read and accepted our Privacy Policy herein; and you have consented to the processing of your personal data by us in the manner set out herein. If you provide personal data of third parties (if any) to us, you warrant and represent to us that you have obtained the required consent of the third parties for the processing of the relevant personal data by us in the manner set out herein.

 

  1. NOTICE AND CHOICE PRINCIPLE STATEMENT

We may be required to collect personal data from you during the course of your dealings with us or for the purpose of our business activities. Such personal data may include but not limited to:

  • Name (as per identity card)
  • Preferred name
  • Identity / passport number
  • Age, birth date, gender, nationality
  • Contact number
  • Residential address, email address
  • Bank account details
  • Preferred sports brands and categories
  • Information as to physical or mental health, political opinions, religious beliefs or other belief of similar nature
  • The commission of an offence or alleged commission of an offence and such other data necessary for the purposes which the personal data is collected.

 

  1. NOTE THAT YOUR PERSONAL DATA MAY BE USED FOR THE FOLLOWING REASONS:
  • Fulfilling orders – Details such as your identification, contact and payment information are provided to us in order for us to enter into a contract with you. These details may need to be shared with a third party in order for us to supply or deliver the product that you ordered. We will retain these details for a period of time after the completion of transaction to ensure contractual obligations such as exchanges, guarantees etc are fulfilled and to ensure that any legal obligations for the retention of transactional data are met.
  • Marketing Communications – To inform you about products and services that you may have enquired about via email, mobile, phone or other digital means including social media platforms or similar products and services. To also be updated on your marketing preferences and to administer any competition run by the Group (Please refer to the specific terms and conditions for each competition.
  • Providing services – To revert to you on services that you may have requested from us
  • Registration – For you to set up an account with us on any of our platforms, we will use the information to maintain and update your account (e.g. such as a change of address, status or preferences)
  • Administering our Website – To improve the user experience and efficacy of our website, we will analyse and improve the use of our Website, including how users navigate through the Website, measure and analyse our advertising; make recommendations to you, other users of our Website and users of the services of our Third Party Advertisers about products or services that may be of interest to you or them
  • Keeping our Website secure
  • Processing payments and preventing fraudulent transactions (To carry out this out – we may pass your details to a third party)
  • For job applications – To assess and process your applications.

 

  1. GENERALLY, WE PROCESS THIS DATA WHERE WE HAVE YOUR CONSENT TO USE IT, WHERE IT IS NECESSARY TO EXECUTE OUR CONTRACT, TO TAKE STEPS AT YOUR REQUEST PRIOR TO ENTERING INTO A CONTRACT, WHERE REQUIRED BY LAW OR IN PURSUIT OF OUR LEGITIMATE INTERESTS WHERE THESE ARE NOT OVERRIDDEN BY YOUR RIGHTS AND INTERESTS, SUCH AS TO PROVIDE APPROPRIATE MARKETING AND TO MAINTAIN OUR SERVICES.

 

  1. PLEASE NOTE THAT YOUR PERSONAL DATA IS NECESSARY FOR US TO CARRY OUT THE AFORESAID PURPOSE. THE FAILURE TO SUPPLY SUCH PERSONAL DATA WILL OR MAY:
  • Result in us being unable to administer the business or contractual relationship between us and you.
  • Result in us being unable to provide you with information about the products, offers, activities, events and programmes organised, managed, facilitated, sponsored and/or participate by us.
  • Result in us being unable to provide you with information about the products, services, events and programmes offered by selected third parties which may interest you.

 

  1. THE LENGTH OF TIME IN WHICH WE KEEP YOUR PERSONAL DATA:
  • We will not retain your information for any purpose(s) for longer than it is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose.
  • We will retain the personal information you provided during the registration of account on our Website for as long as that account remains in existence.
  • We will retain the details given during any contact you may have with our customer services department for as long as is necessary to resolve your query and for a short period after the query is closed.
  • Upon making a purchase through our Website, we will retain limited personal information such as name, email address and postal address until a request that we update or delete those details for the purpose of reporting new and existing users to our affiliate advertisers comes from you. We will retain transaction information for as long as required by law. We will also retain information regarding your website browsing history for the same period.
  • If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also retain some of your personal information for a limited amount of time, even after you have closed your account with us.
  • We retain information relating to job applications for as long as it takes to process the application and, if it is unsuccessful, we may still retain the information for an additional period of around 6 months. If the application is successful, your information will be retained in accordance with our staff privacy policy.
  • We will retain your personal information for a limited time beyond the specified retention period, to allow for information to be reviewed and deletion to take place.

 

  1. SHARING OF YOUR PERSONAL DATA
  • Your personal data may share with:
    • Other companies within the HYDRAGEARS Group & stakeholders
    • Our professional advisers, consultants, including, without limitation, our insurers
    • Our suppliers, business partners and sub-contractors
    • Our Third Party Advertisers
    • Search engine and web analytics providers.
  • We may disclose your personal data to any prospective/actual purchaser and/or their advisers in the event that we were to sell our business or assets.
  • We may also disclose your personal data where we are subject to a legal obligation to do so, in connection with the detection or prevention of crime, for the purpose of establishing, exercising or defending our legal rights, or where we consider that we receive a valid request for disclosure. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so.
  • From time to time, our Website may contain links to and from websites of third parties. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

 

  1. WHERE YOUR PERSONAL DATA IS STORED

The information that we collect from you will be stored within our servers (internal and external). It may also be processed by one of our suppliers. We will ensure that all applicable safeguards are in place.

 

  1. YOUR RIGHTS TO YOUR PERSONAL DATA
  • You have the right to request for access to and for correction of your personal data. You may also request us not to process your personal data for marketing purposes. You may exercise your right to prevent this by ticking on certain boxes on the forms that we use to collect your data, clicking the unsubscribe button on any communication that we may have sent you or by contacting us.
  • Where you have consented to us using your personal data, you have to right to withdraw consent at any time. If any of the information we have about you is inaccurate or incomplete, you can notify us and request that we correct or supplement it.
  • You have the right, with some exceptions, to request for a copy of any personal data we hold about you. If you chose to exercise this right, then in some circumstances any access request may be subject to a fee to mitigate our costs of providing you with the information we hold about you.
  • If you have a complaint about how your personal data is handled by us, you may be able to request that we restrict how we use your personal data while your complaint is being resolved. In certain circumstances you may ask us to erase your personal data. Once you withdraw your consent, it is no longer necessary for us to use your personal data.
  1. REQUEST TO WITHDRAW CONSENT

If you wish to withdraw your consent for us to send you sales, marketing or promotional information, please inform us as follows:

  • To withdraw consent from promotional emails: please click on the Unsubscribe link in the promotional emails;
  • To withdraw consent from receiving promotional material with your order package: please email our Data Protection Officer at the email address HYDRAGEARSmail@gmail.com.
  • Once we receive notification that you wish to withdraw your consent for receiving marketing or promotional materials or communications, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials or communications during this period.
  •  If you withdraw your consent to receive marketing or promotional materials through a specific communication mode (e.g. SMS), we may still contact you for other purposes in relation to the products and services via other communication modes you have subscribed to (e.g. email).

You may withdraw your consent for the collection, use and/or disclosure of any of your Personal Data in our possession or under our control by submitting a written request via email to our Data Protection Officer via HYDRAGEARSmail@gmail.com. Note that, depending on the nature of the consent withdrawal, we may not be able to continue to provide you with some or all of our products or services. We will process such a request within a reasonable time from receiving notice from you of your withdrawal of consent. Once the processing is complete, we will no longer collect, use and/or disclose your Personal Data, except to the extent we retain your Personal Data for compliance, regulatory or other legal purposes.

  1. CHANGES TO OUR PRIVACY AND POLICY

Our Privacy Policy may be revised and updated from time to time. We recommend that you visit this webpage to review the most updated version of our Privacy Policy each time you provide your personal data to us.

  1. ENQUIRES

If you have any inquiries or complaints in respect of your personal data; or regarding our Privacy Policy, you may contact us via telephone call / in writing at the postal / email address specified in paragraph 12 herein.