WHAT IS HYDRAGEARS RETURNS POLICY?

We design our products and gear to help you perform at peak level, so if they’re not working exactly right for you, we’ve got you covered. We provide you 30 days to take your Hydragears.com purchases for a trial run, confidently knowing you can return any item (some exceptions apply as below) for any reason within those 30 days. Even after 30 days, you can still return items if they’re unworn and unwashed.

And remember, returns are always free for Hydragears members.

So go ahead, shop with confidence and enjoy your 30-day, risk-free trial.

RETURNS POLICY EXCEPTIONS

  • Orders placed as a guest will have a return fee of RM30 subtracted from the refund.     
  • If it’s been more than 30 days since your item was delivered, contact us to return your item. Items must be unwashed and unworn if it’s been more than 30 days since they were delivered.
  • Refunds for gift returns will be issued to the original payment method. Please work with the gift giver if you need to return any items.

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START  A RETURN 

FAQs

How can I return my Hydragears.com order?
You can start a return online. For additional details, refer to our simple instructions. And remember, we always cover the cost of returns for Hydragears Members.

Can I exchange my Hydragears.com order?
The best way to exchange your order is to simply place a new order for the item you want—and then return the item you already have.

How do I return a defective or faulty product?
We stand behind our shoes and gear. If your item purchased on Hydragears.com is potentially defective or faulty, and was purchased less than 30 days ago, start your return. If it’s been more than 30 days, please call us to return your order.

 

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